Refund policy

At The Lasercraft Company, we value your satisfaction with our products. Please take a moment to review our return policy for a smooth shopping experience.

1. Personalized and Custom Items:

Due to the unique nature of our personalized and custom items, which are permanently printed or engraved, they are non-returnable and non-refundable. We take great care to ensure that each item is crafted to meet your specifications.

2. Non-Personalized Items:

For non-personalized items, we gladly accept returns within 14 days of delivery. To initiate a return, please contact our customer service team at hello@thelasercraft.co with your order number and details.

3. Return Shipping:

Customers are responsible for return shipping costs for non-personalized items. Please ensure that the item is securely packaged and shipped within the 14-day return window.

4. Condition of Returned Items:

To be eligible for a return, the non-personalized item must be in its original condition, unused, and with all tags or labels attached. If the item is not returned in its original condition, the customer may be responsible for any loss in value.

5. Refund Process:

Once the returned item is received and inspected, we will process the refund to the original payment method. Please allow 3-5 days for the refund to reflect in your account.

6. Contact Us:

If you have any questions or concerns about our return policy, please feel free to contact our customer service team at hello@thelasercraft.co